FREQUENTLY ASKED QUESTIONS

You have 14 days from delivery to request a return. Items must be unused, with tags and original packaging. Final-sale, personalised or made-to-order items aren’t eligible unless faulty.

In the UK we offer free Exhanges & Returns.

Just click the return my order button below and we’ll take you through the process.

We offer Returns , But Not For Free.

Returns must meet the following guidelines to receive a refund.

Items must be returned to us in an unworn and unwashed condition, deemed fit for resale with all tags still attached and original packaging. All goods are inspected on return.

Please be careful when trying products on, for example, ensure you are not wearing makeup, perfume, deodorant or antiperspirant as this may leave marks on the product and we will not be able to arrange an exchange or refund for any item returned to us with any marks or stains.

Please fold items neatly in the correct bags before returning with all accessories and tags.

The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged in any way.

We recommend that you send the parcel using a tracked delivery service. Keep proof of postage/tracking until your refund is confirmed. We are not responsible for any returns that get lost in the post.

All items must be received and inspected by us before a refund or replacement is issued.

We cannot accept returns or exchanges for items purchased outside our website, if you require a refund from one of our stockists, you will need to return it to the store you purchased it from.

Once approved, we can issue you a refund to your intitial method of payment .

Once the items are delivered to us, they will be inspected within 7 business days of receipt, and you will receive an email as soon as we have inspected and approved your refund or exchange.

We will then process your refund within 2 business days . It may take a couple of days for the refund to show on your bank statement.

No

If you were sent an incorrect item, click the link below to make a return and we will send out the correct item to you once we receive the incorrect item back.

Although this is honestly a very rare occurrence, we're very sorry about this and will sort this out as soon as possible.

Click the link below to start a return and have us replace the item.